BOX-IT is dedicated to a quality policy which will ensure that its service meets the requirements of its customers at all times within the framework of BS EN ISO 9001:2000.

BOX-IT believes in the concept of Client and BOX-IT working together in pursuing this policy and in continually striving for improvements in service quality. All BOX-IT employees must have a positive commitment to service quality and respond quickly and effectively to achieve the performance standards required of them and to 'get it right first time'.

The quality policy is based on four fundamental principles:

• The definition of quality is conforming to requirements, having specified very carefully the needs and expectations of our Clients, our Suppliers and our own processes
• The quality management system concentrates on prevention, looking at our service provision processes, identifying the opportunities for error and taking the necessary action to eliminate them
• The service quality standard is 'no failures', everyone understanding how to do their job, the standard required and doing it right first time
• The measurement of quality is the cost of non-conformity and the eventual benefit of getting it right.

To ensure the policy is implemented successfully, each member of staff will be responsible for specifying the Client’s requirements, complying with internal requirements and ensuring that the correct procedures are followed to meet those requirements.

All employees are involved in the quality policy, its principles and objectives will be communicated and available at all times. Assistance and training will be given to ensure the relevant knowledge and experience is acquired for successful implementation of this policy.

The Quality System is closely monitored both internally and by a UKAS Accreditation Registration Body.

Management commitment
The Company is committed to implement and maintain, a documented Quality System which complies with the requirements of ISO 9001:2000. This operating system is designed to embrace all company functions, thus ensuring the efficiency of the business and the consistent delivery of a quality product/service for all customers. To this effect, this Quality Policy has been established and communicated at all levels within the organisation.

Legal requirements
The Company will exhibit only the highest standards in maintaining a policy of honesty and correctness at all times towards both customers and employees. The Company Quality Representative, in conjunction with the Senior Management team, has responsibility for ensuring that all legal requirements applicable to the business activities and relevant industry ‘codes of practice’ are identified, understood and adhered to.

Customer focus
All enquiries for service will be subject to formal controls. Procedures are established to ensure that the customer’s needs and requirements are determined and adequately met with the objective of achieving customer satisfaction at all times.

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