Quality Document Management Service

Quality Policy

Box-it is dedicated to a quality policy which will ensure that its service meets the requirements of its customers at all times within the framework of BS EN ISO 9001:2008.

Box-it believes in the concept of client and Box-it working together in pursuing this policy and in continually striving for improvements in service quality. All Box-it employees must have a positive commitment to service quality and respond quickly and effectively to achieve the performance standards required of them and to 'get it right first time'.

The quality policy is based on four fundamental principles:

• The definition of quality is conforming to requirements, having specified very carefully the needs and expectations of our clients, our suppliers and our own processes.
• The quality management system concentrates on prevention, looking at our service provision processes, identifying the opportunities for error and taking the necessary action to eliminate them.
• The service quality standard is 'no failures', everyone understanding how to do their job, the standard required and doing it right first time.
• The measurement of quality is the cost of non-conformity and the eventual benefit of getting it right.

To ensure the policy is implemented successfully, each member of staff will be responsible for specifying the client’s requirements, complying with internal requirements and ensuring that the correct procedures are followed to meet those requirements.

All employees are involved in the quality policy, its principles and objectives will be communicated and available at all times. Assistance and training will be given to ensure the relevant knowledge and experience is acquired for successful implementation of this policy.

The Quality System is closely monitored both internally and by a UKAS Accredited Registration Body.

Download a PDF of our ISO 9001:2008 Quality Policy